Privacy & Cookies Policy

At Queens we are committed to safeguarding and preserving the privacy of our visitors. This policy (together with our website terms of use that apply to your use of our website terms and conditions that apply to your use of our mobile application) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

Queens may collect or receive information about you when you visit the Queens website or submit information, including, but not limited to, name, address, email, phone number and interests. Queens may collect information on the Queens website pages you access and other information you may volunteer, such as survey information, ratings, reviews, questions, and answers. Queens may also record actions taken on its websites including, but not limited to, clicks, page views, IP address, and search queries. Queens may store this information on its equipment or the equipment of third parties that it has a relationship with for that purpose. Please note that emails, messages sent via your web browser, and other similar means of communication with other users are not encrypted. We strongly advise you not to communicate any confidential information through these means.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers or our authorised partners’ servers who provide may provide us IT services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website or our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of the Information

We use information held about you in the following ways:

• To ensure that content from our Website is presented in the most effective manner for you, your computer and mobile device.
• To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered between you and us.
• To allow you to participate in interactive features of our service when you choose to do so.
• To notify you about changes to our service.
• We may also use your data to provide you with information about goods and services which may be of interest to you. We do not disclose information about identifiable individuals to our affiliate advertisers, but we may provide them with aggregate information about our users.

Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our branches, subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Queens or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website terms and conditions, mobile application terms and conditions and other agreements; or to protect the rights, property, or safety of Queens, our customers, or others.
• We may share information submitted as part of third-party promotional activities only when you agree the specific Terms and Conditions of the promotion by opting in to the promotion.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

The Website or our App may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Security

Queens uses industry-standard technologies when transferring and receiving consumer data exchanged between Queens and other companies to help ensure its security. This site has security measures in place to protect the loss, misuse and alteration of the information under Queens’s control.

Links

Queens may create links to other websites. When you click on any links on Queens, you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you.

Amendments

Queens may amend this policy at any time. If Queens is going to use personally identifiable information collected through its Website or mobile app in a manner materially different from that stated at the time of collection Queens will notify users via email and/or by posting a notice on Queens’s website for 30 days prior to such use.

Assignment

If there is a change of ownership or control in Queens’s business (whether by merger, sale, or otherwise) or if there is an asset sale, the user information, including your personal information, could be disclosed as part of such a process and/or sold as part of that transaction and your personally identifying information potentially could be used by the purchaser. However, if that business materially changes this statement or the information-handling practices as described in this Privacy Policy, you will be notified by email and/or through a notice posted on the website, and you may opt-out of the use of your existing information in a new manner. This Privacy Policy insures to the benefit of any successors or assigns of Queens or the assets of Queens.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Like most web sites, we use cookies for a variety of purposes in order to improve your online experience.

How Do We Use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes:

• To recognise your computer when you visit our website,
• To improve the website’s usability,
• To prevent fraud and improve the security of the website,
• To personalise our website for you.

The Cookies We Set

This site may offer newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

When you use our website, you may also be sent third party cookies such as, Google Analytics and Facebook pixels to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google and Facebook will store this information and their privacy policy is available their websites respectively.

Blocking Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

Third Party Analytical Tools

We use analytical tools from Google and Meta (former Facebook) to better understand the behaviour of our website visitors. By visiting Queens website you give us explicit consent to use Google Analytics, Meta Pixel and any other such analytical tools to collect, store and analyse the information relating to the way you use the Queens website.

Changes to Our Cookie Policy

From time to time, it may be necessary for us to change this cookie policy. We suggest that you check here periodically for any changes.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy & Cookies Policy.